Website and Service Terms
These terms govern use of the Bacas Growth Studio website and set out our standard commercial position. A client project begins only when both sides accept a written proposal, scope or service agreement. If a signed project document conflicts with these standard terms, the signed project document controls for that project.
1. About us and business use
Bacas Growth Studio is a founder-led business operated by Alexander and Lailanie Bacas from the Philippines. Our services are designed primarily for businesses and professional clients. Nothing in these terms removes a right or remedy that cannot legally be excluded.
2. Website information
The website describes our services and may show introductory or starting prices. It is general information, not legal, financial or professional advice, and does not by itself create a client relationship, promise availability or form a binding quotation.
3. Proposals, scope and changes
Before paid work begins, we confirm the agreed deliverables, exclusions, assumptions, fees, timeline and client responsibilities in writing. A request outside the agreed scope is a change request. We will explain any effect on price or timing and obtain written approval before completing chargeable additional work.
4. Fees and payment
- Fixed-price website or build projects: 50% deposit before work is scheduled and 50% before launch, final handover or release of final production files, unless the proposal states otherwise.
- Monthly services: paid monthly in advance. Work for a new billing period may be paused until payment is received.
- Invoices are payable in the currency and by the due date shown on the invoice. Bank, payment-platform, tax and third-party charges are handled as stated in the proposal or invoice.
- We may pause work or withhold launch and handover while an undisputed invoice is overdue.
5. Cancellations, refunds and pauses
Either side may cancel a project by written notice, subject to the accepted proposal and payment for work already performed or committed.
- A deposit reserves delivery capacity and covers discovery, planning and initial production. Once that work has begun, the deposit is normally non-refundable.
- If the client cancels, fees remain due for completed work, work in progress and non-cancellable third-party costs. If prepaid fees exceed those amounts, we will return the remaining balance.
- Completed or approved deliverables and a monthly service period that has already started are not normally refundable.
- If we cancel without client breach and cannot complete the agreed work, we will refund prepaid fees for the part not delivered.
- If a project is delayed or paused because information, access, content, feedback or approval is not provided, the timeline moves accordingly. A prolonged pause may require rescheduling or a revised quote, which we will confirm before work resumes.
6. Revisions and approvals
The Website Launch package includes two reasonable revision rounds unless the accepted proposal states otherwise. Other services include only the revisions stated in their scope. A revision round should contain consolidated feedback relating to the agreed deliverable. New pages, features, strategy changes, repeated reversals or work outside scope may require a separate quote. Client approval allows us to move to the next stage.
7. Client responsibilities
The client must provide accurate information, timely feedback, necessary access and materials they have the right to use. The client remains responsible for reviewing factual claims, legal or regulated content, final proofs and business decisions. Delays in these responsibilities may change the schedule.
8. Intellectual property and handover
After full payment, the client receives ownership of the final approved custom deliverables expressly identified for transfer in the proposal. Drafts, rejected concepts and internal working files are not included unless agreed in writing. Bacas Growth Studio retains ownership of its pre-existing methods, know-how, templates, reusable components and tools, while granting the client the licence reasonably needed to use them as part of the delivered work. Stock assets, fonts, open-source software, hosting, domains, plugins and other third-party materials remain subject to their own licences and terms.
9. Third-party services and expenses
A project may use hosting, domains, email, analytics, CRM, advertising, automation or other third-party services. The client is responsible for third-party fees identified in the proposal and for complying with the provider’s terms. We are not responsible for a third party’s outage, policy change, suspension, pricing change or discontinued service, but we will provide reasonable assistance within the agreed scope.
10. Outreach, platforms and client accounts
Outreach work is research-led and human-reviewed. We do not promise replies, meetings or sales, and we do not provide fake accounts, prohibited scraping, credential sharing or prohibited automation. Unless separately agreed and permitted, the client controls sending from its own email, LinkedIn or social account and remains responsible for account permissions, contact choices and compliance obligations.
11. AI-assisted work
We may use AI-assisted tools for research support, drafting, organisation, quality checks or repetitive workflows. Alexander or Lailanie reviews important client-facing work. AI output can contain errors and must not replace professional legal, financial, medical or regulated advice. Clients should not provide confidential or sensitive information for an AI workflow unless the scope and safeguards have been agreed.
12. No guaranteed results
We do not guarantee Google rankings, AI citations, leads, meetings, sales, revenue, uninterrupted availability or a particular platform outcome. Results depend on the market, offer, client follow-up and other factors outside our control.
13. Support
Support and maintenance are limited to what the accepted proposal states. We will correct reproducible defects in delivered work during any agreed handover period. New features, content changes, third-party issues and ongoing maintenance are not included unless agreed separately.
14. Privacy and confidentiality
We handle personal information as described in our Privacy Notice. Each side should protect confidential information received for a project and use it only for the agreed work, unless disclosure is authorised or legally required.
15. Liability
To the maximum extent permitted by law, neither side is liable for indirect or consequential loss. Bacas Growth Studio’s total liability relating to a service will not exceed the amount paid for that service during the six months before the event giving rise to the claim. This does not exclude fraud, wilful misconduct or any liability that cannot legally be excluded.
16. Governing law and disputes
These terms are governed by the laws of the Philippines. The parties will first try to resolve a dispute in good faith through written discussion. Subject to rights that cannot legally be limited, disputes will be handled by the appropriate courts of the Philippines. A signed project agreement may state a different agreed forum.
17. Changes and contact
We may update these terms by publishing a revised version with a new effective date. Updates do not change an existing signed project agreement unless both sides agree.