Privacy Notice
This notice explains how Bacas Growth Studio collects and uses personal information through our website, project enquiries, business communications and carefully researched business outreach.
1. Who we are
Bacas Growth Studio is a founder-led business operated by Alexander and Lailanie Bacas from the Philippines, supporting business clients remotely, including clients in the United Kingdom and United States. For privacy questions or requests, email hello@bacasgrowthstudio.com.
2. Information we collect
Depending on how you interact with us, we may collect:
- Your name, work email, company, country or service area and other business contact details.
- Your website, services, goals, budget range, project requirements and information entered in a project brief.
- Target-market, CRM, workflow and do-not-contact information you provide for a potential or active project.
- Messages, enquiry-assistant conversations and correspondence with us.
- Publicly available professional or business information used to identify potentially relevant business prospects.
- Technical request information processed by our hosting and security providers, such as IP address, browser, device, requested page, date/time and diagnostic logs.
Please do not submit passwords, payment-card details, health information, government identifiers or other sensitive personal information through the project brief or enquiry assistant.
3. Why we use information
We use personal information to:
- Respond to enquiries and take steps requested before entering a contract.
- Assess project fit, prepare recommendations, scopes and proposals, and deliver agreed services.
- Operate, secure, troubleshoot and improve the website and our internal business systems.
- Maintain business, tax, contractual and suppression records.
- Send relevant business-to-business communications where permitted, while respecting objections and opt-outs.
- Comply with legal obligations and protect our rights, clients and systems.
Where UK data-protection law applies, our legal grounds may include steps before a contract, performance of a contract, legitimate interests in operating and developing a relevant B2B service, legal obligation, and consent where consent is required. We do not use website enquiry information for unrelated marketing merely because someone submits a project brief.
4. Forms, email and service providers
The project brief is processed using Netlify Forms and the website is hosted by Netlify. Business communications are handled through our business email provider. We may also use carefully selected providers for project management, document storage, CRM, analytics or delivery when needed for an agreed service. These providers may process information for us under their own security, privacy and contractual commitments.
We do not sell personal information. We disclose it only to our founders, providers needed to operate or deliver the service, professional advisers, authorities where legally required, or another party involved in a business transfer subject to appropriate protections.
5. International processing
Bacas Growth Studio is operated from the Philippines and may support clients or use providers in other countries. This means information may be accessed or processed outside the country where it was collected. Where applicable law requires safeguards for an international transfer, we will use an appropriate contractual or legal mechanism and provide further information on request.
6. Retention
- Enquiries that do not become projects are normally kept for up to 12 months so we can respond, follow up appropriately and understand prior communications.
- Client, proposal, payment and project records may be retained for up to seven years after the relationship ends, or longer where law, a dispute or a valid business-record requirement requires it.
- Do-not-contact and opt-out records may be retained as long as needed to respect the request.
- Technical logs are retained according to the relevant provider’s operational and security settings.
We may delete or anonymise information earlier when it is no longer reasonably needed.
7. Cookies and similar technologies
We do not currently use advertising pixels or optional analytics cookies on this website. The site uses infrastructure needed to deliver and secure its pages, and it loads Google Fonts; those providers may receive technical request information under their own policies. If we introduce non-essential analytics, advertising or similar technologies, we will update this notice and introduce an appropriate consent choice before enabling them where required.
8. Enquiry assistant and automation
If the Bacas enquiry assistant is available, it may use automated tools to explain approved services, answer common questions, organise a visitor’s responses and prepare an enquiry for founder review. It is AI-assisted and human-reviewed. It cannot agree a custom price, contract, discount or guarantee. Alexander or Lailanie reviews important enquiries and commitments. We do not make solely automated decisions through the website that produce legal or similarly significant effects.
9. Your choices and rights
Depending on the law that applies, you may have rights to be informed, access your information, correct it, request deletion or restriction, object to certain processing, withdraw consent, or request portability. You may opt out of direct marketing at any time. To make a request, email hello@bacasgrowthstudio.com. We may need reasonable information to verify the request.
You may also contact the Philippines National Privacy Commission. If UK data-protection law applies, you may contact the UK Information Commissioner’s Office.
10. Security and children
We use reasonable organisational and technical measures appropriate to the information we handle. No internet service can promise absolute security. Our services are intended for businesses and are not directed to children.
11. Changes to this notice
We may update this notice when our services, providers or legal obligations change. We will post the revised version here with a new effective date. Material changes affecting an active client may also be communicated directly where appropriate.